Frequently Asked Questions

How long is my license valid?

Royal TS is licensed via a perpetual license for the version purchased, with no annual or recurring fees required.

What's the meaning of "free major/minor updates?"

Each Royal TS license includes at least 1 year of free major/minor updates and entitles you to freely update Royal TS to any newer major or minor update for 1 year after the purchase. The Extended Global License includes 3 years of free major/minor updates.

What happens when my free update period expired?

First of all, you can still use Royal TS (see above: "How long is my license valid?") and you will still get free minor updates for the version you purchased or the version you got during the free update period. Updates for the next major version after the free update period can be purchased at a 25% discount. Customers with expired free update period will receive an email automatically with the discount coupon code.

How is the product shipped?

Royal TS is delivered electronically. Once you have completed the order form, an email with the license information is sent. Ensure your email client is configured to receive emails from the shareit.com and code4ward.net domain.

What payment methods are available?

• Credit or debit card
  Visa, MasterCard, American Express, JCB, and Diners Club credit cards, as well as Maestro debit cards issued in the UK
• Wire transfer
• PayPal
• WebMoney
• Pay by check

For more information visit our distributor's Customer Care Center.

Note: Because of increasing credit card fraud, ordering using online payment methods (like credit card or PayPal) and free-mail accounts (like hotmail or gmail) is not possible.

How can I get a quote?

If you need a written quote, fill out the "Quote Request" form at the Customer Care Center. You can find the product IDs in the pricing table above.

Can I place a purchase order?

For detailed information about placing a purchase order, visit the Customer Care Center.